Frequently Asked Questions
What ages is the 3-in-1 Balance Bike and Tricycle suitable for?
The 3-in-1 Balance Bike and Tricycle is designed for little ones approximately 18 months to 5 years.
How do I switch between tricycle and balance bike modes?
Attach pedals to transform from a straddle bike to a tricycle.
Simply press the button on each of the rear wheels to correctly align them, and press the button on the frame connecting the wheels to bring them together, transforming it from a stable tricycle into a balance bike.
Is it easily adjustable as my child grows?
Yes. Both the seat and handlebars are easily adjustable to match your child's height, ensuring a comfortable, safe ride at every stage.
Is the 3-in-1 Balance Bike and Tricycle suitable for indoor and outdoor play?
Yes. Its lightweight frame makes it easy to carry and maneuver, whilst the EVA foam tyres provide great traction on a variety of surfaces.
From indoor floors and carpets to parks and footpaths, your child will have a safe, stable ride wherever they go.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at playnestco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.