Frequently Asked Questions
Will the Play Nest Pram Caddy fit all prams/strollers?
Yes! The adjustable velcro straps allow the pram caddy to fit all sizes of prams and strollers securely.
What materials is the Pram Caddy constructed from, and how durable is it?
The Pram Caddy is made from premium Oxford cloth that is stylish, waterproof and easy to maintain. The embedded metal frame, sturdy zip and reinforced stitching enhance its construction, offering good support and durability.
What is the storage capacity for nappies, bottles, snacks, and personal items?
The Play Nest Pram Caddy features two insulated cup holders compatible with most bottles and cups, keeping drinks at the ideal temperature. It includes a centralised pocket ideal for nappies, small toys, snacks or larger items. The pram caddy includes a detachable pocket for separate use and a mesh pocket for easy access to phones, headphones, keys, or other small essentials, providing versatile and organised storage for all your needs.
What are the dimensions of the Play Nest Pram Caddy?
The Pram Caddy has the dimensions: 33cm x 10cm x 16cm (LXWXH)
The detachable pocket has the dimensions: 21cm x 11cm (LXW)
Is the Play Nest Pram Caddy waterproof & easy to clean?
Yes, the waterproof material allows for easy cleaning — simply wipe away spills and crumbs. As the pram caddy is easily detachable, you can shake out any mess for a quick, thorough clean.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at playnestco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.