Frequently Asked Questions
What are the dimensions of the Baby Play Mat?
Dimensions:180cm x 200cm x 1cm (L x W x H)
It’s large enough for babies and parents to play together.
What material is the Baby Play Mat made out of?
The Baby Play Mat is made from XPE Foam. The eco friendly high density XPE material is soft, odorless and has good resilience which makes it durable and safe for all aged children.
Is the Play Nest Baby Play Mat safe and durable for everyday use?
Yes! Made from non-toxic, BPA-free materials, the Baby Play Mat is safe for newborns and toddlers. Its cushioned, non-slip design ensures a secure play surface, while the tear-resistant construction stands up to daily play, crawling, and exploration—keeping your child’s play space both safe and long-lasting.
How do I clean the Baby Play Mat?
The Play Nest Baby Play Mat is designed for effortless maintenance. Simply wipe the surface with a damp cloth and mild soap to remove spills or crumbs—no machine washing needed. Its waterproof, stain-resistant coating prevents liquids and dirt from seeping in.
Can the Baby Play Mat be used outdoors?
Yes, it’s suitable for both indoor and outdoor use, but it’s best to avoid rough or uneven surfaces to prevent damage.
Is the Baby Play Mat reversible?
Yes, each Baby Play Mat is reversible. They feature fun designs on both sides to keep playtime visually stimulating.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at playnestco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.