Frequently Asked Questions
How much does the Play Nest Hot/Cold Weighted Plush Toy weight?
Around 700-800g
What age is the Play Nest Hot/Cold Weighted Plush Toy suitable for?
The Hot/Cold Weighted Plush Toy is suitable for children as young as 1 year old, and its calming benefits make it perfect for all ages — toddlers, older kids, teens, and even adults. Anyone who enjoys soft, soothing comfort can use and love this versatile plush companion.
How does the heating and coolings effect work?
The Hot/Cold Weighted Plush Toys are fully heatable soft toys that provide hours of soothing warmth and comfort. Simply warm for 60 seconds in an 850–1000W microwave or up to 90 seconds in a 600–800W microwave for instant cosiness. Ensure that the microwave is clean and the turntable can rotate freely.
Only reheat when the product is at room temperature. In the event of overheating, allow to cool fully and return to room temperature. It can take up to four hours to cool down to room temperature.
Not only do these weighted plush toys warm and soothe, but they can also be chilled in the freezer for cooling relief, making them perfect for all seasons and versatile comfort.
How can I care for the Play Nest Hot/Cold Weighted Plush Toy?
Gently wipe the surface with a damp cloth and allow it to air dry completely before the next use. Do not immerse in water or wash in a washing machine (due to heating beads). Store in a cool, dry place after each use.
Do not immerse in water to maintain quality and safety.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 12 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at playnestco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.